4.3.2.1 Manage Collection Process : Manage Collection Process Detailed Process Model Description
Manage Collection Process Detailed Process Model Description
This section provides a detailed description of the “Manage Collection Process” business process, including:
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1.0 Identify Accounts and Service Agreements for C&C Review
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1.1 Determine Eligibility for C&C Activity
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1.2 Determine Arrears
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1.3 Reduce Debt Amount Due To Existing Pay Plan
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1.4 Analyze Account's Debt and Apply Collection Criteria
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1.5 Create Collection Process
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1.6 Create Challenger Process
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1.7 Identify Accounts and Service Agreements for Additional C&C Review
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1.8 Evaluate Existing Collection Process
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1.8.1.1 Activate Event Send Letter to Customer
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1.8.1.2 Create Customer Contact
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1.8.1.3 Complete Event
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1.8.2.1 Activate Event Affect Credit Rating/Cash Only
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1.8.1.2 Update Customer's Account Credit Rating
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1.8.3.1 Activate Event Create To Do Entry
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1.8.3.2 Initiate To Do List Entry Creation
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1.8.4.1 Activate Event Cancel Budgets
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1.8.4.2 Cancel Budget
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1.8.5.2 Cancel Payment Plan
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1.8.6.2 Perform Additional Activities
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1.8.7.1 Activate Event Start Severance Process
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1.8.7.2 Nominate Single SA for Severance Process
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1.8.7.3 Determine Severance Processes for SAs
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1.8.7.4 Create Severance Processes
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1.9 Wait for Event Effective Date
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2.0 Update Collection Process to Inactive
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2.1 Identify Account's Active Collection Processes for Monitoring
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2.2 Analyze Account's Debts
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2.3 Cancel Pending Collection Events
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2.4 Evaluate SA Eligibility for Collection
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2.5 Remove SA from Collection Process
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2.6 Create To Do Entry
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2.7 Work To Do
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2.8 Search for Customer's Account
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2.9 Evaluate Requirements for Collection
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3.0 Populate Collection Process Data
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3.1 Request to Create Collection Process
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3.2 Evaluate Collection Process
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3.3 Modify Collection Process' Events
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3.4 Update Collection Process and Events
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3.5 Modify List of Collection Process' SAs
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3.6 Update Collection Process and List of SAs
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3.7 Request to Cancel Pending Collection Events
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3.8 Request to Cancel Collection Process and Provide Cancel Reason
1.0 Identify Accounts and Service Agreements for C&C Review
Reference: Manage Collection Process Model - Page 1 for the business process diagram associated with this activity.
Group: Account Debt Monitor
Actor/Role: CC&B
Description: This is the first step of the Account Debt Monitor background process. Account Debt Monitor periodically reviews Customer's Accounts and it's Service Agreements in order to identify if any of Account's Debt Class is eligible for collections.
Process Names
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ADM - Account Debt Monitor
Entities to Configure
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Customer Class
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Debt Class
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Work Calendar
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Feature Configuration
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